Legal Information

Terms of Use

Please read these Terms carefully before using our private assistance service for the Thailand Digital Arrival Card. They explain our role, your responsibilities, our fees, and the limits of our service.

Last updated: May 1, 2026

Important Notice

This website is operated by Group Travel JS LTD, a private agency. We are not affiliated with the Government of Thailand or any official authority. We charge a professional assistance fee for review, support, formatting, and submission management. Official government channels may be available without our private service fee.

1. Introduction

Welcome to our Thailand Digital Arrival Card assistance platform. These services are provided by Group Travel JS LTD, a company registered in England and Wales, with its registered office at 71–75 Shelton Street, Covent Garden, London.

By accessing this website or using our services, you confirm that you have read, understood, and agreed to these Terms of Use. If you do not agree with these Terms, please do not use this website.

2. Our Services

We provide a private support and document assistance service for travelers who need help preparing and submitting their Thailand Digital Arrival Card information.

  • Reviewing submitted information for common errors or missing details.
  • Formatting application data for smoother processing.
  • Providing customer support and request updates.
  • Managing submission on the traveler’s behalf where applicable.

We do not guarantee approval, permission to travel, or any immigration outcome, since final decisions are made by the relevant authorities.

3. Fees and Payments

Our fees apply to the professional assistance service we provide, including administrative review, data validation, customer support, and submission handling.

Our private service fee is separate from any official government fee, consular charge, or third-party cost that may apply to your travel requirements.

4. Refunds and Cancellations

Cancellation requests made before review or submission may be considered for a partial or full refund, depending on the stage of the service already completed.

Once your request has been reviewed, prepared, processed, or submitted on your behalf, the service may be considered delivered and the fee may become non-refundable.

5. Limitation of Liability

We provide this website and our services on an “as available” basis. Although we aim to offer careful assistance and accurate handling, we do not guarantee uninterrupted availability or specific outcomes.

To the maximum extent permitted by law, Group Travel JS LTD shall not be liable for indirect, incidental, or consequential losses related to travel delays, denied boarding, rejected entries, government actions, or inaccurate information supplied by the user.

6. Privacy and Data Use

Group Travel JS LTD acts as the data controller for the personal data collected through this website. We use the information you provide only for service delivery, support, communication, and compliance purposes.

We apply reasonable technical and organizational safeguards to protect your information. Additional details can be found in our Privacy Policy.

7. Contact Information

  • Group Travel JS LTD
  • 71–75 Shelton Street, Covent Garden, London, United Kingdom
  • Phone: +44 7458 164197
  • Email: help@travelgroupjs.com
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