Refund Policy

You may qualify for a refund if the application was correctly prepared and submitted, but the request was rejected by the relevant authorities for reasons outside your control.

• Official rejection after our submission was completed.
• Service failure caused by our side.
• Government system changes that prevent submission after payment.

Refunds are generally not available in these situations:

• The information provided was incorrect, incomplete, or inconsistent with the passport.
• The traveler changed their mind after the service was delivered.
• The traveler decided not to travel.
• The request is outside the refund period stated in this policy.
• The issue was caused by misuse, fraud, or unauthorized activity.

To request a refund, contact our support team by email and include your application ID and proof of rejection, if applicable.

We may ask for supporting documents to verify the request and confirm the reason for the refund.

Once we receive a complete request, we normally review it within a few business days.

If approved, the refund is issued to the original payment method. Processing times may vary depending on your bank or payment provider.

If a problem is caused by our technical error, we will review the case and either reprocess the request at no cost or issue a refund, depending on the situation.

If government requirements change and submissions can no longer be completed, we will handle affected cases according to the most appropriate available remedy.